At Chloe Camping, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery.
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Requests must be made within 7 days of receiving your order.
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Products must be unused, in their original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, certain items such as personal-use gear may not be eligible for return unless they arrive defective or damaged.
3. Return Process
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To initiate a return, contact our customer support team with your order details and reason for return.
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Once approved, our team will guide you through the process.
4. Refunds
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Since we accept Cash on Delivery (COD) only, refunds will be provided in cash at the time of product pickup or through an agreed method during the return process.
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Refunds are issued only after the returned product has been inspected and approved.
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Processing may take up to 7–10 business days from the date of approval.
5. Exchanges
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If you prefer, eligible items may be exchanged for the same product or a product of equal value.
6. Damaged or Incorrect Products
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If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos or details for quick resolution.
7. Policy Updates
We may revise this Return and Refund Policy when necessary. Any updates will be posted on this page.
If you have any questions or regarding this policy, please reach out at [email protected].